General terms and conditions

Reloading the restaurant account by credit card
General Terms and Conditions

Reloading the restaurant account by credit card
General Terms and Conditions

The usual rules concerning the restaurant's payment badge are applicable.

1. Terms of payment:

The online top up of your restaurant account is only possible with payment by credit card. The top up amount can be CHF 30, 60, 90, 150.
Only Swiss Francs (CHF) are accepted.
The following credit cards are accepted: PostCard, MasterCard and Visa.
The payment transaction is executed in a secured area with our partner Six Multipay. The data memorised by the payment system is considered as evidence of all transactions that take place between Eldora and its customers.
Eldora does not keep any information about your credit card.
The credit card will only be charged once the restaurant account has been credited.

2. Law applicable in the event of a dispute

Swiss law is applied.

GENERAL TERMS AND CONDITIONS
Use of the restaurant's payment badge

I Operation of the payment system

The security badge of Restaurant Le Pommier is used for payments in the restaurant.
Apart from cash payment, the restaurant’s payment badge is the only form of payment accepted at the restaurant’s cash desk.
Each cardholder has a prepaid account. The cardholder is responsible for supplying and maintaining a sufficient balance in the account.
As soon as you arrive, be sure to fund your account using one of the recharge options described below.
The restaurant website provides information on your current account balance and transaction details.

II Refill of the restaurant account:
You have the following options to recharge your account at the restaurant:

Replenishment can be done directly on the restaurant's badge charger, preferably before eating, or during breaks. The replenishment of your cash account is only accepted with a minimum amount of Fr. 10.-. You will be given a receipt.
By credit card Maestro, PostCard, MasterCard or Visa only. This function is reserved for employees who have named access to the restaurant’s intranet

III Loss of the restaurant's payment badge

You should immediately report the loss of your payment badge to site security. They will block your old badge and give you a new one.
Your restaurant account is linked to your name only; no financial information is stored on the badge. In case of loss, your restaurant account is not affected.
The badge holder will be charged CHF 20 to replace a lost or broken badge.

IV Checking your restaurant account, errors, complaints and forgetting the payment badge.

The balance of your restaurant account, along with transaction details, can be consulted at any time on the restaurant’s intranet site. This function is reserved for people with a payment badge and named access to the intranet.
If you have any questions or concerns about your restaurant account, please contact your restaurant manager.
Entry error at the cash desk: tell the cashier immediately; they will make a note and the correction will be entered on the account later.
Problem with your payment badge: the cashier will make a note of your badge number for further verification.
If you forget your payment badge you can pay cash. No credit will be given.

V Closing the account

All account holders should settle the balance in the restaurant after their last meal.
The account will be blocked at the end of validity of the payment badge.
A change of Account Number implies the closing of the account linked to your old account number and the opening of a new account. You are therefore requested to pay your old account before being issued with the new card.

Change of badges
When changing your badge, security and human resources automatically transmit the new badge number. Your balance is available as soon as we receive this information on your new badge number.

Instructions for use

General terms and conditions

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INFORMATION DU RESTAURANT:

INFORMATION DE LA SOCIÉTÉ: